Unity Bank Customer Care

In the dynamic and competitive banking industry, customer care plays a vital role in shaping a bank’s reputation and success. Unity Bank, a renowned financial institution, understands the significance of exceptional customer service and has established robust customer care channels to meet the diverse needs of its customers. This article explores Unity Bank’s customer care practices, highlighting the various channels available, policies and procedures, and the bank’s commitment to continuous improvement.

Customer care, in the context of banking, refers to the strategies and initiatives implemented by financial institutions to ensure customer satisfaction, prompt issue resolution, and overall positive customer experiences. Unity Bank recognizes that superior customer care is key to maintaining a loyal customer base and strives to deliver exceptional service at every touchpoint. The bank’s customer care approach is built on core principles such as responsiveness, empathy, and personalized assistance.

Unity Bank Customer Care Contacts Information

Below are the contact details of Unity Bank customer care

Head Office Address: Unity Bank Plc, Plot 42, Ahmed Onibudo Street, Victoria Island, Lagos. 

Call Centre: +2347080666000, +2347057323226, +2347057323229 and 01-2803010

Email: [email protected]

Website: www.unitybankng.com

WhatsApp: 08099152315

Unity Bank’s Customer Care Channels

1. Phone support

Unity Bank’s phone support is readily available when customers require immediate assistance. By dialing the dedicated customer care helplines (+2347080666000, +2347057323226, +2347057323229, and 01-2803010 ), customers can connect with knowledgeable representatives who are equipped to address their concerns. The bank ensures that phone support remains accessible and operates during extended hours, accommodating the needs of customers across different time zones.

2. Email support

Unity Bank offers reliable email support for customers who prefer written communication or have non-urgent inquiries. Customers can contact the customer care email address ([email protected]). This channel allows customers to articulate their concerns concisely and receive detailed responses from customer care representatives. Unity Bank emphasizes professionalism and strives to maintain a reasonable response time to ensure timely and satisfactory resolution for customers.

3. Live chat support

In an increasingly digital world, live chat support has emerged as a convenient and efficient customer care channel. Unity Bank integrates live chat functionality on its website and mobile app, enabling customers to engage in real-time conversations with customer care representatives. Customers can access live chat on the Unity Bank website (www.unitybankng.com). The immediacy of live chat support expedites problem resolution and enhances the overall customer experience. Unity Bank also leverages AI technology to facilitate quick responses and streamline the process.

4. Social media support

Recognizing the significance of social media in today’s interconnected society, Unity Bank actively engages with customers on popular social media platforms. Through its social media presence, the bank aims to foster a sense of community and provide proactive support to customers. Unity Bank’s social media team promptly responds to inquiries, comments, and messages, ensuring personalized assistance and addressing concerns in a timely manner. You can follow Unity Bank on social media platform with below link:

Facebook: Unity Bank Plc

Twitter: @UnityBankPlc

Instagram: @UnityBankPlc

 

Check out other bank customer care contact details below:

• Access Bank Customer Care
• Zenith Bank Customer Care
• Kuda Customer Care Contact Information
• Keystone Bank Customer Care Contacts
• Polaris Bank Customer Care
• UBA Customer Care Contacts

 

Policies and Procedures

1. Handling customer complaints

Unity Bank has well-defined procedures in place to handle customer complaints effectively. Customers can escalate their concerns through designated channels, ensuring that their issues are addressed promptly. The bank strongly emphasizes resolving complaints in a timely manner while prioritizing customer satisfaction. Furthermore, Unity Bank values customer feedback as an essential tool for service improvement and actively encourages customers to provide their opinions and suggestions.

2. Privacy and security measures

As a custodian of sensitive financial information, Unity Bank places utmost importance on customer data privacy and security. The bank employs stringent measures to protect customer information from unauthorized access, data breaches, and other security risks. Additionally, Unity Bank ensures secure communication channels, such as encrypted emails and secure messaging platforms, to maintain confidentiality while addressing customer concerns.

Continuous Improvement in Customer Care

Unity Bank is committed to continuously enhancing its customer care services. To achieve this, the bank invests in comprehensive training and development programs for customer care representatives. These programs equip representatives with the necessary skills and knowledge to handle diverse customer needs effectively. Unity Bank also values customer feedback as a crucial component of its improvement process, utilizing advanced analytics to analyze customer experiences and identify areas for enhancement.

Success Stories

1. Case study 1: Resolving a complex banking issue promptly

In a recent incident, a Unity Bank customer faced a complex banking issue that required immediate attention. The customer reached out to the bank’s customer care helpline, and the representative efficiently understood the problem, escalating it to the appropriate department. The issue was resolved through coordinated efforts within a remarkably short timeframe, exceeding the customer’s expectations. This success story demonstrates Unity Bank’s commitment to addressing complex customer issues promptly and efficiently.

2. Case Study 2: Going the extra mile to assist a customer in need

Unity Bank firmly believes in going above and beyond to assist customers during challenging times. In one instance, a customer faced financial hardship due to unforeseen circumstances. Unity Bank’s customer care representative proactively explored available options, providing personalized guidance and support to help the customer overcome the difficulties. This exemplary customer care approach showcases Unity Bank’s dedication to customer well-being and the human touch it brings to its services.

3. Case Study 3: Enhancing customer experience through personalized support

Personalization is a key element of Unity Bank’s customer care strategy. The bank tailors its support to meet individual needs by leveraging customer data and preferences. Through personalized interactions, Unity Bank ensures that customers feel valued and understood, contributing to an enhanced overall banking experience. This success story highlights the effectiveness of personalized customer care in building trust and fostering long-term customer relationships.

Final thought

Unity Bank’s commitment to exceptional customer care is evident through its diverse range of customer care channels, comprehensive policies and procedures, and continuous improvement initiatives. By providing accessible phone support, responsive email interactions, real-time live chat assistance, and engaging social media presence, Unity Bank strives to meet customer needs effectively.

The bank’s focus on prompt issue resolution, privacy, security, and personalization sets a benchmark for customer care in the banking industry. By utilizing Unity Bank’s customer care channels, customers can experience the benefits of reliable and customer-centric banking services.